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General Terms and Conditions

Effective from 16th Feb. 2024

1. Validity

1.1 These General Terms and Conditions are valid for all business relations between RC-Car-Shop Hobbythek and its customers in its current version upon commission of contract.
1.2 Our General Terms and Conditions are exclusively valid. Any of the customer"s deviant or contrary conditions unacknowledged unless explicitly recognised by RC-Car-Shop Hobbythek in written form.

2. Contract Settlement

2.1 The representation of RC-Car-Shop Hobbythek’s assortment via computers connected to the Internet does not represent an offer in terms of paragraph 145ff. of German Civil Code.
2.2 Orders may be placed via email, order form (available through RC-Car-Shop Hobbythek or downloadable from the Internet), fax, telephone, or post.
2.3 By placing an order with RC-Car-Shop Hobbythek via email or any other form as specified by section II, subsection 2 of these terms, the customer makes an offer in terms of paragraph 145 of German Civil Code. The customer receives confirmation of receipt of her order via email. RC-Car-Shop Hobbythek will inform the customer of any possible errors in the assortment"s specifications on the website separately and make a counteroffer if applicable.
2.4 The contract is commissioned when RC-Car-Shop Hobbythek accepts this offer. The order is accepted under reserve in terms of the availability of ordered goods and services. A declaration of acceptance by RC-Car-Shop Hobbythek is unnecessary; the customer waives such acceptance in terms of paragraph 151 p. 1 of German Civil Code. If RC-Car-Shop Hobbythek is unable to accept the customer"s offer, it will inform the customer in electronic form.
2.5 All foreign orders must be payed in advance by wire transfer or credit card.
2.6 Upon declaration of new prices, all other (previous) prices that apply to the respective items are null and void. The stated prices include the legal VAT. The prices apply exclusively to the product described, and not to any contents, accessories, or decoration.
2.7 There is no minimum order amount for delivery.
2.8 Offers valid while supplies last. Subject to prior sale.

3. Delivery

3.1 RC-Car-Shop Hobbythek will promptly deliver the ordered goods to the address given by the customer.
3.2 Delivery is made based on the stated shipment costs in each individual case according to our table of shipping costs. All risks and dangers of shipment are passed to the customer as soon as the goods are transferred from RC-Car-Shop Hobbythek to the contracted logistic partner. All deliveries are insured by default. The import duties have to be payed by the customer.
3.3 RC-Car-Shop Hobbythek reserves the right to make any technical modifications in terms of technical improvement, as well as changes to form and colour. Any colour deviation between the photographed product representation on the Internet or in the catalogue and the stated colour in real life is due to technical or print conditions.
3.4 Information on the estimated date of delivery is non-obligatory if RC-Car-Shop Hobbythek has not confirmed an obligatory date to the customer in written form in individual cases.

4. Conditional Sale

All delivered goods remain property of RC-Car-Shop Hobbythek until the customer settles all outstanding invoices.
4.1 Prices subject to a manifest error are void.
5. Payment Conditions
5.1 RC-Car-Shop Hobbythek only accepts the payment methods stated when ordering. Payment via a running customer account is only possible in certain exceptions if the customer has appropriate referees and only if agreed upon by RC-Car-Shop Hobbythek via telephone prior to ordering.
5.2 The sales price is due at the conclusion of contract.
5.3 If the customer lags in payment, RC-Car-Shop Hobbythek reserves the right to charge a default interest of seven per cent more than the respective base rate. RC-Car-Shop Hobbythek"s right to assert a claim due to higher damages remains hereby unaffected, as does the customer"s right to assert lesser claims. This also holds for COD deliveries that cannot be delivered due to circumstances the customer is liable for. In particular, the COD fee can be charged in this case.
5.4 The customer is only authorized to charge if any counterclaims have been legally ascertained, uncontested or recognised by RC-Car-Shop Hobbythek.

6. Withdrawal

Instructions on Withdrawal / Rigth of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (RC-Car-Shop Hobbythek Roswitha Sturm e.K., Nauenweg 55 - 47805 Krefeld, Telefon: +49 (0) 2151 820 200, Telefax: +49 (0) 2151 820 2020, E-Mail: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
You can use the attached model withdrawal form or any other unequivocal statement e.g. on our website (https://rc-car-online.de/shop/en-service_widerruf_formular.html). We will inform you (e.g. by e-mail) about the confirmation of the receipt of such a withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal for:

Agreements or which are clearly tailored to the personal needs of the consumption for the supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer shall prevail

Premature lapse of the right of withdrawal for:

- For the supply of goods when they were mixed after delivery due to their nature inseparably with other goods
- For the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)
  • An: RC-Car-Shop Hobbythek Roswitha Sturm e.K., Nauenweg 55 - 47805 Krefeld, Phone: +49 (0) 2151 820 200, Fax: +49 (0) 2151 820 2020, E-Mail: [email protected]
  • I / We (*) hereby give notice that I / We (*) withdraw from my / our (*) contract of sale of the following goods (*) / for the provision of the following service (*),
  • Products ( )
  • Ordered on ( ) / received on ( )
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date
(*) Delete as appropriate.
End of Returns policy 7. Guarantee
7.1 RC-Car-Shop Hobbythek is responsible for defects that exist at the time of shipment of goods for the duration of the legal warranty term according to the following stipulations:
7.2 The customer is to promptly inform RC-Car-Shop Hobbythek in written form of any defects that occur. If defects exist that RC-Car-Shop Hobbythek is accountable for, RC-Car-Shop Hobbythek will eliminate such defects or offer a replacement as it sees fit.
7.3 Should the elimination of defects or the replacement delivery fail, or if RC-Car-Shop Hobbythek is unwilling or unable to eliminate defects or replace products within an appropriate time frame due to reasons RC-Car-Shop Hobbythek is responsible for, the customer is entitled to retrogressively withdraw from her contract or demand a reduction in the sales price of the respective product.

8. Data Protection

8.1 Storage and processing of personal data
RC-Car-Shop Hobbythek is committed to protecting the privacy of all customers who make purchases in its shop, and treats customers" personal data confidentially. Data protection is based on the respective valid legal stipulations as stated by the German Federal Data Protection Law [BDSG] and Information and Communication Service Law [IuKDG]. Data received from customers is stored. Customers may have their stored data deleted at any time by requesting so in an email sent to [email protected].
8.2 Use of personal data
RC-Car-Shop Hobbythek uses customers" personal data exclusively for the fulfilment of orders placed by customers.
8.3 Transfer of information
RC-Car-Shop Hobbythek does not circulate or transfer personal data to any third parties. RC-Car-Shop Hobbythek customers receive emails from RC-Car-Shop Hobbythek for the sole purpose of informing of significant modifications in business. The customer can, however, object to this at any time, even when placing an order.
8.4 Security measures for the prevention of loss and misuse of personal data
When transferring personal data or information RC-Car-Shop Hobbythek utilises encrypted technology for highest confidentiality. Our servers implement various security measures and authentication processes to hamper unauthorised access.
8.5 SEPA-Prenotifcation
With SEPA, the single cross-border euro payments area, there are changes in the entire non-cash payments. Normally, a deduction of the amount the customer is running at SEPA Prenotifcation 14 days if no further information on the prenotification period are set out in the Terms and Conditions. With the agreement of our Terms you agree that the withdrawal will find one business day after our prenotification instead.

9. Liability

9.1 RC-Car-Shop Hobbythek is liable without limitation for claims of non-existing characteristics it has warranted, as well as damage claims caused either intentionally or through culpable negligence by its legal agents and/or executive employees.
9.2 Other damage claims that arise from a delay by RC-Car-Shop Hobbythek , an impossibility for which RC-Car-Shop Hobbythek is responsible, or breach of duty which is of significant importance for the attainment of the contractual purpose (cardinal obligation), are limited to such damages that, due to the contractual use of the goods, are typical and predicable. In such a case, liability is limited to the amount of two times the paid sales price at the time of order.
9.3 Further reaching liability is debarred, especially for claims that have not evolved from the goods themselves, claims of loss of profit, or financial loss claims of the customer.
10. Registered Office and Liability
RC-Car-Shop Hobbythek
Nauenweg 55
47805 Krefeld
Telefon: +49 (0) 2151-820200
Telefax: +49 (0) 2151-8202020

11. Final Clauses

This contract exclusively underlies the law of the Federal Republic of Germany. Provided the customer is a merchandiser, exclusive court of jurisdiction for all disputes resulting directly or indirectly from this contractual relationship, as long as this can be permissibly agreed upon by both parties, is in Krefeld, Germany.

12. Applicable Law

We accept no warning without previous correspondence by registered mail with return receipt!
If the content and / or presentation of this site infringe third party rights or statutory regulations, we ask for a message without cost.
We guarantee that the complained about will be removed immediately, without the need on your part to involve a lawyer. All offers without prior contact costs, we completely reject and file a counter suit for violation of said provisions.
The cost of a lawyer"s warning without previous contact will be with us as an operator in the sense of loss mitigation (§ 254 par 2 BGB) rejected as unfounded.

13. Different conditions of the customer

In the event that the customer uses their own business terms which deviate from these General Terms and Conditions shall apply exclusively to the terms and conditions of the provider.

14. Invoicing with Klarna

In cooperation with Klarna, we offer you the purchase invoice as payment options. In case of payment with Klarna You never need to add your account details, and you pay when you receive the goods. In the Payment Klarna Klarna invoice and a delivery to a different delivery address from the invoice address is not possible. We ask for your understanding. Klarna invoice Buyer for the account with Klarna You will always get the goods first and you always have a payment period of 14 days. 
Klarna review and evaluate the information provided by the consumer and, if justified, shall exchange information with other companies and credit reporting agencies (credit test ) . If the credit rating of consumers are not guaranteed , Klarna AB is entitled to refuse the customer it Klarna Payment and must point to alternative payment options. Your personal information will be treated in accordance with the Data Protection Act and will not be disclosed to third parties for advertising purposes . Find out more about Klarna"s Privacy Policy . ( https://online.klarna.com/pdf/data_protection_DE.pdf ) For more information about Klarna visit www.klarna.de Klarna AB , company - and corporation number : 556737-0431

15. Dual System

We are connected via the company Zentek GmbH & Co. KG according to § 6 paragraph 1 of the Ordinance the Dual System.
WEEE-Reg. Nr. DE 63029394

16. OS platform - consumer disputes

For extra-judicial settlement of consumer disputes, the European Union has set up an online platform (OS platform), to which you can turn. You can find the platform under https://ec.europa.eu/consumers/odr/Our email address is: [email protected].
We are not obligated or unwilling to participate in a dispute settlement procedure before a non-fulfillment office.
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